Shipping policy
SHIPPING POLICY
Last updated: September 4, 2026
SHIPPING ORIGIN
All products are custom-made and shipped from China. Orders are securely packaged and shipped using a trackable carrier.
ORDER CONFIRMATION AND PRODUCTION
After payment, we normally send a digital design proof within 24 hours. Production begins after the design is approved.
If we do not receive a response within 3 days after sending the proof, we may proceed with production using the proof provided.
Our products are made to order. The normal order processing and production time is 7–10 business days after the order is placed and the required customization information is received.
SHIPPING DESTINATIONS AND ESTIMATED DELIVERY TIMES
United States
• Order processing time: 7–10 business days
• Shipping transit time: 7–12 business days
• Estimated total production and delivery time: 14–22 business days
Canada
• Order processing time: 7–10 business days
• Shipping transit time: 8–15 business days
• Estimated total production and delivery time: 15–25 business days
Australia
• Order processing time: 7–10 business days
• Shipping transit time: 8–15 business days
• Estimated total production and delivery time: 15–25 business days
Business days are Monday through Friday and exclude weekends and public holidays.
OTHER COUNTRIES OR REGIONS
We currently provide standard checkout and shipping options for the United States, Canada, and Australia.
Customers in other countries or regions should contact us before placing an order to confirm whether delivery is available, the estimated delivery time, and any applicable costs.
SHIPPING COSTS, DUTIES, AND TAXES
Standard shipping is free for orders shipped to the United States, Canada, and Australia.
We cover the standard shipping cost and any applicable import duties, VAT, or customs fees charged for delivery. Customers normally only pay the product price shown at checkout.
Any optional expedited service requested by the customer must be confirmed with us before ordering and may require an additional charge.
TRACKING INFORMATION
Tracking information will be provided after the order has been completed and handed over to the carrier. Tracking updates may take several business days to appear after dispatch.
DELIVERY DELAYS
Estimated delivery times are not guaranteed. Delays may occur because of customs inspections, severe weather, public holidays, remote delivery locations, carrier disruptions, or other circumstances outside our reasonable control.
We will assist customers with tracking and delivery inquiries, but we are not responsible for delays caused by the carrier, customs authorities, or incorrect delivery information supplied by the customer.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after production or shipping has begun.
If an order is returned or cannot be delivered because the address provided by the customer was incorrect or incomplete, additional reshipping costs may apply.
DAMAGED, INCORRECT, OR LOST ORDERS
If an item arrives damaged, defective, or different from the approved design, please contact us within 7 days of delivery and provide clear photographs of the item, packaging, and shipping label.
If tracking shows no delivery or the shipment appears lost, please contact us so that we can investigate with the carrier.
Eligible claims will be handled in accordance with our Return and Refund Policy.
CONTACT INFORMATION
Email: Grotrevleg@outlook.com
Phone: +86 186 4118 4033
